Shipping & Returns

Returns Policy

If you are at all unhappy with your order you can return it to us for a complete refund within 7 working days of delivery. All items that are to be returned must not have opened and will need to have their original seal in place.

Return your item to:

Neon Street Ltd,

Unit 2

Lion Barn Industrial Estate
 
Maitland Road
 
Needham Market
 
Suffolk
 
IP6 8NZ

You will be responsible for the cost of returning the items to us unless you have received the item in error or if the item has been damaged. Please ensure that you keep a proof of postage.

Your refund will be initiated on the receipt of your returned items.

Items that are damaged or have been received in error please email phil@neonstreet.co.uk with the problem and if you would like a refund or a replacement.

Other Queries

If you have any other queries regarding the returns policy please email phil@neonstreet.co.uk

Statutory Rights

Customers in the E.U. have the right to withdraw from the purchase of an item within seven working days of the day after the date of the item is delivered.

If you want to cancel your purchase within the seven-day cooling off period please email phil@neonstreet.co.uk 

You will be responsible for the cost of returning the items to us unless you have received them in error or if the item has been damaged


Shipping

All orders are shipping from the UK and we aim to ship the same day Monday to Friday if the order is placed before 3.30pm.

We use Royal Mail as our selected courier for all orders placed through the store.  UK orders usually arrive within 5 working days but can take up to 14 days from order confirmation.  

Online delivery confirmation shows you when your item has been delivered or attempted to be delivered. This isn't a tracked service. Information will only be available online at the point Royal Mail try to - or successfully - deliver your item.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.